What’s Covered
Every point in our service scope — nothing overlooked, nothing outsourced.
Carbon Scale Surface Removal: We use professional-grade mechanical polishing with progressively finer abrasive media to remove heavy carbonized grease scale from the plancha surface without gouging the iron substrate or undermining the surface flatness.
Multi-Stage High-Heat Re-Seasoning: Following cleaning, we perform a minimum three-stage re-seasoning process using food-grade polymerizing oil, building a bonded, non-reactive non-stick layer that protects the iron and provides superior food release.
Underplate Burner Manifold Overhaul: With the plancha plate removed, we fully service the burner array beneath it — clearing venturi tubes, calibrating air shutters, and replacing any heat-degraded ignition wiring and electrodes found within the high-temperature under-plate enclosure.
Thermocouple Safety System Verification: The plancha circuit's thermocouple is tested under live flame conditions for correct millivolt output and correct interaction with the gas safety solenoid, ensuring reliable automatic gas cutoff during extended unattended cooking.
Surface Flatness & Leveling Audit: We use a precision machinist's straight-edge and feeler gauges to verify that the plancha surface is flat to within 0.5mm across its full length, adjusting the range leveling feet as needed to prevent oil pooling and uneven results.
Thermal Consistency Mapping: After reassembly, we use an infrared thermal camera to map the surface temperature of the plancha across its full cooking area at both low and high heat settings, confirming even heat distribution before closing the service.
The La Cornue Standard
- Carbon Scale Removal
- High-Heat Re-Seasoning
- Burner Manifold Service
- Surface Planing & Leveling
- Thermal Consistency Test
Fast Response Coverage
Chicago • NYC • LA • SF
Miami • Houston • Dallas • Boston
Our Service Process
Four clear steps from first contact to a fully verified, operational appliance.
Book Online or Call
Schedule in minutes with our streamlined booking system — or call for a same-day appointment.
Expert Diagnosis
A factory-trained technician arrives on time and performs a thorough system-wide assessment of your appliance.
Precision Repair
We use only genuine La Cornue factory parts and follow manufacturer protocols for every fix — no shortcuts.
Verified Performance
A full operational test is conducted before our technician departs — you cook, we confirm it's perfect.